Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Haringey

At Haringey Flowers, our commitment to quality and satisfaction is unwavering. As your trusted local florist serving households and businesses in Haringey and surrounding areas, we take pride in offering the freshest blooms delivered right to your door. We guarantee that every bouquet and arrangement reaches you in optimal condition, reflecting our standard for excellence in floristry.

Damaged-on-Arrival Policy

We understand that sometimes, despite our best efforts, flowers may incur damage during transit. If your order arrives with damaged or wilted flowers, please notify us as soon as possible. To help us resolve your issue swiftly, report any damage on the same day of delivery, and provide photographic evidence of the affected flowers and packaging. This quick response ensures we can address the matter promptly and to your satisfaction.

Freshness Window

Our flowers are sourced daily, and we promise a minimum freshness window of 5 days from the date of delivery, provided flowers are cared for as instructed. Should your flowers show unusual premature wilting within this window and standard care instructions were followed, please contact us for support. Your long-lasting enjoyment is important to us, and quality is always our top priority.

Refund and Replacement Options

Depending on the circumstances, we offer either a full or partial refund, or a free replacement bouquet if your complaint is valid under our policy. When making your claim, please provide photographs, order details, and a summary of the problem. This helps us determine the best and fastest remedy for you. We aim to resolve these matters within 48 hours and ensure you are delighted with your experience.

Eligibility for Refunds or Replacements

• Flowers must be reported as damaged or not fresh within 24 hours of receipt.
• Proof of issue, such as clear photos, must accompany the claim.
• Flowers must be cared for per our included instructions to qualify for a freshness guarantee claim within the 5-day window.
• Requests beyond these timeframes will be assessed at our discretion on a case-by-case basis.

Complaints Process

Your feedback is vital to us. If you are dissatisfied with any part of your Haringey Flowers experience, please reach out through our website's contact form or by visiting our shop in person. Once your concern is submitted, a member of our team will investigate and respond within 2 working days. We are committed to resolving all complaints fairly and professionally, maintaining open communication throughout the process.

How We Handle Complaints

• Every complaint is logged and acknowledged within 1 working day.
• We assess the issue, request any further information or photos as needed, and offer a resolution.
• If a refund or replacement is granted, it is processed promptly according to your chosen method.
• We use your feedback to improve our services even further for the Haringey community.

Your Trusted Local Florist

As a local Haringey florist, we cherish our role in brightening the lives of our neighbours and local businesses. Your peace of mind when ordering flowers is essential to us, and our returns, refunds, and complaints policy reflects our belief in complete customer satisfaction and dependable, fresh flowers in Haringey.